Refund & Return Policy

At EMB Solutions, your satisfaction is our priority. Please review our refund and return terms below to understand your rights and responsibilities as a valued client.

 

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We stand behind the quality of our digitizing and vector art services. If you’re not fully satisfied with the results or the resolution provided, we offer a clear and fair refund process to ensure your confidence in working with us.

 

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Final payment is due upon completion of your order.

Standard delivery for most projects is within 1 to 2 working days.

Please carefully review all text, artwork, and design elements before giving final approval.

Clients are fully responsible for verifying names, dates, logos, and any provided information.

All essential details must be shared at the start of the project to avoid delays or rework.

Any requests for revisions after approval or once the layout has begun may incur additional charges.

Providing all details upfront helps us deliver your order faster and more efficiently.

 

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If you’re not satisfied with our service, you can request a refund by emailing us at info@embsolutions.com. Kindly include your order number, delivery date, and the name of the representative you were working with.

Before issuing any refund, we’ll do our best to resolve the issue and offer alternative solutions that meet your expectations. If a refund is still necessary, we will honor it.

 

Transaction fees for payments made to and from EMB Solutions are non-refundable.

Applicable taxes or service charges may be deducted from your refund.

Refunds will only be issued to the original client and will not apply to third-party individuals, companies, or unrelated projects.